Consumer Rights

Ancroft Tractors is a UK based company and complies with UK consumer law including the Distance Selling Regulations, our Terms and Conditions do not affect your statutory rights. Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched, up to 7 days from receipt. Ancroft Tractors returns policy allows 14 days.

VAT

Because we trade in the UK all prices on this site include VAT (Value Added Tax) at 20%, with the exception of children’s clothing where no VAT is applied.

VAT Number

297 7742 91

Delivery

Due to COVID-19 restrictions some deliveries are taking a little longer to arrive.
Our standard UK delivery is chargeable as per our Delivery Matrix.
Please allow 14 working days.
Goods are sent out using Royal Mail or APC Couriers, tracked but does not require a signature.
We do not currently offer overseas delivery.

Returns & Refunds

Parts Returns

All parts that have not been fitted for purpose or used can be returned to Ancroft Tractors within 14 days for a full refund. The buyer must pay the return postage fee unless the wrong item was received, or you were recommended a part by our staff that does not fit your machine as required. All parts are covered with a 1 year warranty and in the event of a part breaking, simply contact us and we will replace it with a brand new part.

Clothing & Merchandise Returns

If you would like to return an item of clothing or piece of merchandise & it is within 14 days, you can return your item for a full refund, no questions asked (the items must be in returned in condition they were received). The buyer must pay the return postage fee, unless the wrong item was received, as well as shipping for an exchanged product. In the event of an item of clothing not fitting, simply return the item to us and we will exchange it for you another item or a different size. Our policy for exchanging items extends to 14 days.

Cancellation Policy

If you complete your purchase and decide that you would like to cancel it, please contact us as soon as possible. We will happily cancel and refund the order right away. In the event of the order being dispatched before cancellation, we will be more than happily accept a return of the item within 14 days of you receiving the item. Our exchange policy extends to 14 days from date of receipt.

Mailing List Sign-up Offer

For signing up to our mailing list we offer a 10% discount on your first purchase. This does not apply to already discounted items and cannot be used with other discount codes. The code does not apply if you have signed up to our mailing list after first purchase.

Warranty

All products available at ancrofttractors.co.uk/buyonline whether they are parts, clothing or merchandise, come with a 12 month warranty. In the event of a part needing replaced within the 12 months, shipping of the return and exchanged item must be covered by the customer.

Gift Vouchers

Gift vouchers are treated as cash and cannot be replaced if lost or damaged. They can be used at any time, including during sales. No change can be given from a transaction involving a gift voucher, a voucher for the remaining money will be issued instead. Gift Vouchers are valid for 12 months from date of issue. Card details are required for online purchases with a gift voucher; however, no payment will be taken unless the value of your order exceeds the value of the voucher.

Card Payments, Security and Privacy

We accept most major credit cards and for off-line purchases will accept (£) Sterling Postal Orders, Personal Cheques, Bank Drafts and Bank transfers.

We can assure you that all your information is kept safe and secure, from your on-line shopping basket to the goods arriving at your front door. A secure SSL encryption protects all your details during the shopping process, and we do not pass on or use them with any third parties, companies, and marketing organisations. All the details required are needed for no other reason than to fully process your order.

For remote addresses, your telephone number may be forwarded to our couriers, to ensure receipt of your goods.

We update our stock daily and if an item is out of stock it will be displayed as such on the site. If there is a problem with availability, we will contact you within 24 hours of the order being made, in which case you have a choice of waiting until it is in stock. In any case, orders are not processed unless we have the item in stock.

Additional Shipping Charges/ Customs & Duties

While all our shipping prices are as accurate as possible, the occasional part will be more to post due to the volume of the item rather than the weight. We will always endeavour to get your part to you for the shipping price you have paid, however, occasionally we may be required to contact customers for additional shipping costs. We will send a quote from the courier as proof and offer a full refund if you are not happy with the price.

Disclaimer for site usage and Copyright

Ancroft Tractors Ltd disclaims damages of any kind, compensatory, direct, in-direct or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.

All pictures, material, code, intellectual property, and descriptions are the property of Ancroft Tractors Ltd. It may not be copied or used without the express permission of these parties.

Trading Name

Ancroft Tractors Limited is our full trading title.

Trade Association Membership

Ancroft Tractors Ltd is a certified 4 star AGCO dealer.

Company Registration Number

UK 01427667